At Goodfellas Fine Cigars, we strive to ensure that your cigar experience is seamless from the moment you place your order to the moment it arrives at your door. Please review our shipping policy below:
1. Processing Time:
Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Methods:
We offer a variety of shipping options to meet your needs, including standard and expedited services. Shipping rates will be calculated at checkout based on your location and chosen shipping method.
3. Delivery Times:
Delivery times vary depending on the shipping method selected and your location. Generally, you can expect:
– Standard Shipping: 5-7 business days
– Expedited Shipping: 2-3 business days
Please note that delivery times may be affected by holidays, weather conditions, or carrier delays.
4. Age Verification:
As a retailer of tobacco products, we are required by law to verify the age of our customers. You must be 21 years or older to purchase from Goodfellas Fine Cigars. A signature from an adult will be required upon delivery.
5. Shipping Restrictions:
Due to state and local regulations, we are unable to ship cigars to certain states or regions. Please check our restricted shipping areas before placing your order. If we are unable to fulfill your order due to these restrictions, we will notify you and issue a refund.
6. International Shipping:
At this time, we only ship within the United States. We do not offer international shipping.
7. Order Tracking:
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment online.
8. Damaged or Lost Shipments:
If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your shipment. We will work with you to resolve the issue and ensure your satisfaction.
9. Contact Us:
For any questions or concerns regarding your order or our shipping policy, please contact our customer service team at [email address] or [phone number]. We’re here to help!
Thank you for choosing Goodfellas Fine Cigars! We appreciate your business and look forward to serving you.